Soft Services Administrator

Location and Shift: Buxton | Monday to Friday, 08:30 – 17:00 (37.5 hours per week)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Soft Services Administrator who will lead the day-to-day delivery of soft services on the HSE Buxton contract, ensuring operational excellence and strong financial performance while supporting key functions including Reception, Stores, and Helpdesk.

Role Responsibilities

• Supervise and coordinate daily activities across Reception, Helpdesk, and Stores to meet contractual KPI standards
• Produce and manage rotas to ensure full shift coverage in line with contract requirements
• Monitor and control expenditure while identifying opportunities to maximise income and improve financial performance
• Lead, support and develop team members through training, appraisals, and performance management
• Drive continuous improvement initiatives and ensure compliance with health and safety, including risk assessments and safe working practices

What We’re Looking For

• Previous experience in an administrative or helpdesk role
• Proven supervisory or leadership experience
• Good understanding of health and safety legislation and compliance
• Strong organisational skills with the ability to prioritise workload effectively
• IT proficiency, including Microsoft Excel, Word, and PowerPoint
• Full UK driving licence due to site location
• Proactive mindset with the ability to identify and deliver service improvements

What’s in it for you?

• Competitive salary dependent on experience
• Opportunities for professional development and career progression
• A supportive team environment where your contributions are recognised

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