Technical Business Analyst

Contract: Permanent

Location: Dartford / Agile

Interviews will take place on 16 & 17 June 2026

Job Overview

At Moat, our people are central to delivering safe, high-quality homes and services that enable our customers to thrive. By supporting, developing and empowering our colleagues, we ensure they can provide the best possible service to the communities we serve.

Responsibilities

• Work closely with stakeholders across the organisation to ensure technology and data solutions align with Moat’s operational and strategic objectives.
• Translate business requirements into clear technical specifications to enable effective development and delivery of solutions that drive service improvement.
• Act as a bridge between business and IT teams, gathering and translating business needs into technical solutions.
• Support project delivery, testing, and change management while using data insights to drive improvements and inform decision‑making.
• Contribute to resource planning and continuous improvement initiatives.
• Ensure complaints are managed in line with policy and regulatory requirements.
• Maintain a hybrid working arrangement, attending the head office in Dartford two days per week.

Qualifications

• Strong technical and analytical skills with a passion for solving problems and improving services through technology and data.
• Knowledge of the housing sector and experience with Microsoft Dynamics 365 is desirable but not essential.

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