We’re looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds.
Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.
This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas. Customer Relationship Management: Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery. Strategic Planning: Contribute to customer growth strategies and analysis. Proven work experience as a Customer Experience Manager or in a similar account management role. Proficiency in supply chain management and logistics. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis….