Client Success Manager The Profs is an award-winning and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are predominantly a B2C company and serve thousands of tutors and tens of thousands of students globally, but we also have a number of B2B clients including the University of Cambridge and Imperial College London among others.
The Profs was founded by the Evans brothers in 2015 with a view to pairing tutors and technology in order to help students achieve their personal goals.
As part of our ambitious growth strategy within the admissions team , we are seeking a Client Manager to drive performance, execute on sales, and ensure we continue to help as many students as possible receive their dream education outcomes.
This is a pivotal moment to join us, as we enter a new phase of expansion across both the sales department and the wider company. You’ll lead the consultative sales process from initial enquiry through to close, identifying client needs, positioning tailored tutoring and admissions solutions, and securing high-value packages.
We define Client Management as a sales-driven discipline focused on building long-term partnerships from the very first interaction. Acting as the trusted first point of contact, you’ll combine deep product knowledge with commercial acumen to maximise conversion rates, increase revenue, and contribute directly to the company’s growth targets.
If you’re a high-performing individual who consistently exceeds targets and is looking for greater responsibility, faster growth, and clear opportunities for development, this role is for you.
Highly experienced – You possess 3-5 years sales experience in a B2C or B2B business. A Proven Achiever – You have a proven track record of consistently surpassing sales targets that contribute towards high growth. An Expert Closer – Proven experience in taking full ownership of the sales cycle – from lead qualification through to closing deals. Innovative – Experience of refining and improving sales processes. A team player – interested in supporting others and understanding that the best trainers adapt their training styles to the people that they’re working with. Have a university degree with at least a 2:1 (In any subject)
Have a background in working in education or a related field. Have Experience selling B2B or B2C services or support
Hours: Mondays – Fridays 9:00-18:00 (M)/9:00-17.00 (T-F) Location: This role will be a hybrid of in-office and working from home. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded. The Profs office is located in Canary Wharf, East London. Benefits and Office Culture~31 days holiday p.a.including bank holidays (with the opportunity to earn more throughout the year)~ Free PT session every week~ Company Pension Plan~ Flexible office hours (2 days wfh per week)…