Role: Store Assistant Manager Location: Permanent, Full-Time, 40hrs Store Manager
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. Crafting clothes for life’s everyday adventures. Trusted Quality. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. Putting the customer at the heart of everything you do, you will support the Store Manager in commercially managing the store to maximise profitability through the retail plan. This includes driving sales, managing costs, and delivering our brand through the visual proposition. You will create a fun and inspiring atmosphere in line with our brand and culture, support the development of the team, and ensure the highest standards are maintained throughout the store according to company guidelines.
Lead by Example – Demonstrate exceptional standards of behaviour, ensuring the integrity of the brand is maintained at all times. Customer Service Excellence – Drive and role model customer service standards to exceed customer expectations. Team Development – Train, coach, and develop the team, supporting the completion of appraisals and performance reviews. Commercial Decision Making – Analyse financial data and company strategy, leveraging local knowledge to maximise sales opportunities and exceed KPI targets. Operational Efficiency – Ensure the store works within budget through effective scheduling, cost controls, and team productivity. Retail Planning & Visual Merchandising – Successfully implement the retail plan and execute the visual proposition to company standards, including new season launches and floor moves. Stock & Compliance – Oversee stock management, health & safety, office security, and loss prevention. Communication & Coordination – Liaise effectively with Head Office to influence and maximise stock packages where appropriate. Acting as Store Manager – Take on holding responsibilities in the absence of the Store Manager to ensure continued success in sales, standards, and team development. Previous management experience in a retail store (clothing desirable but not essential). Proven ability to work with KPIs, analysing commercial reports to support decision-making. Strong experience in operational, stock, IT, and cash management. Strong planning and organisational skills. Deliver excellent customer service, focusing on customer needs and satisfaction. Ensure the team is equipped with product knowledge and multi-channel sales skills. Provide learning and development opportunities for team growth. Communicate information effectively to ensure the team understands their role in store success. Use financial reports to make sound commercial decisions and identify opportunities for growth. Drive conversion rates and transactions through proactive sales. Use local knowledge and creativity to maximise sales opportunities. Conduct competitor analysis to identify market opportunities. Support store profitability by managing P&L effectively.
Store Manager Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams Customers, Local Community Partners
Store Team Development Stock Management Store Presentation & Visual Merchandising Customer Experience & Service Standards 25 days holiday plus bank holidays~ Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)~ THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning~ Dental Insurance (employee funded)~ Pension scheme~ EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support~ Income Protection/Death in service for Salaried staff~ Sick pay allowances~ O2 phone discount~ Sabbatical leave in line with service~ Enhanced Family Friendly policies i.e. Maternity Leave~ Refer a friend scheme…