Exciting Opportunity: Desk-Based Account Manager Are you a relationship-driven professional with a knack for spotting commercial opportunities? We are a leading managed service provider delivering seamless telecoms and IT solutions to businesses of all sizes. We are looking for a motivated Desk-Based Account Manager to join our fast-paced, team-driven environment in Northampton .
As a Desk-Based Account Manager, you will manage and grow a portfolio of existing customers. This is the perfect role for someone who enjoys commercial conversations and relationship management without the pressure of a pure “hunter” sales role.
⚡Customer Retention: Act as the primary commercial point of contact, ensuring contracts are renewed on time and building strong, long-term relationships. Identify and qualify cross-sell and upsell opportunities to deepen customer relationships and grow revenue. Support growth through networking events, exhibitions, and proactive outreach to generate new leads. CRM Excellence: Maintain accurate records of customer interactions, renewals, and pipeline forecasts.
Experience: At least 2 years of B2B account management experience. Communication: You are a clear and influential communicator, especially over the phone. Tech Savvy: You are highly proficient in MS Office, particularly Excel , and comfortable using CRM systems. We believe in working hard, supporting each other, and having fun along the way. Beyond a competitive salary, we offer:
Generous Leave: 22 days holiday plus your birthday off , increasing to 25 days in your second year. Health & Wellbeing: NHS Healthcare Top-Up Cash Plan and Death in Service benefit (3x salary). Perks: Pension scheme and a discount scheme for entertainment, shopping, and leisure. Apply today and become part of a culture that values fresh thinking and celebrates your impact!
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