At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. And now, we’re looking for a visionary Dual Site Store Manager across our York Parliament St and York Outlet sites to continue that legacy. Customer-Obsessed : At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Performance-Driven : You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you’re always supporting your team to be their best and keeping morale high. Operationally Sharp : You’ll manage deliveries, keep displays pristine, and ensure your stock is accurate-never missing a beat when it comes to retail excellence. Locally Connected : You’ll look for ways to bring more people through the door-partnering with local businesses, joining community events, or tailoring promotions to your local customer base.
Leadership Experience: 2+ years of retail management, leading high-performing teams in service orientated environments. A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results-oriented.
At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Up to 50% store discount to discover our fantastic products. Monthly product allowance (too tempting to resist). Discretionary bonus scheme. Auto-enrolment pension scheme and access to wellbeing resources. Flexible working and family-friendly policies.
… Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand….