Thistle Seafoods is one of the largest family owned manufacturers of quality seafood products in Europe. We supply outstanding products at every price point to leading retail and food service customers within the UK, Europe, USA, Canada and Australia. Our Head Office is based in Peterhead in the North-East of Scotland, and our second site based in Uddingston in the outskirts of Glasgow.
We believe in providing all staff with the opportunity to develop and progress and we actively encourage internal promotion.
The Graduate Technical Account Manager is required to build and maintain strong relationships with the company’s customer base. However, there will be a requirement for the post holder to have a sound understanding of all the company’s customers, to enable them to aid the Commercial Department as required.
The Graduate Technical Account Manager is responsible for managing customer accounts on a day-to-day basis. Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer. Provide a full technical service which satisfies customer needs. Respond to customer complaints following their investigation by the Factory Technical Manager. Complete trend analyses for customer complaints. Review and report on customer key performance indicators (KPI’s). Provide support throughout the NPD process including when there are product, ingredient and packaging changes. Hold regular technical and quality reviews with the Technical Team to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement. Attend and contribute to foreign body/complaint reduction meetings. Supporting and actively promoting brand integrity and Corporate Social Responsibility (CSR) by ensuring there is engagement and communication between teams, customers and suppliers that continually drives improvement. Undertake additional work as required by the Technical Account Managers, Head of Technical or other senior managers and directors.
Strong planning and organisational skills with a sense of priority for deadlines and attention to detail. A passion for delivering an outstanding customer experience. Ability to be flexible to meet business needs. Previous experience of working in the food industry would be advantageous.
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