London Flagship Store Manager Industry: Full time, Permanent
HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. Contribute to a fast-growing European business that combines retail, art and creative storytelling Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
A structured bonus scheme linked to company and individual performance Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
The Flagship Store Manager is responsible for the overall leadership, performance and operational excellence of the company’s flagship retail location, operating across a large, multi-level retail space. This role oversees all store functions, including sales performance, customer experience, team management, visual merchandising, stock control and compliance. The position requires a strong and experienced retail leader capable of managing a large team within a high-traffic, high-volume environment. The Flagship Store Manager ensures alignment with company strategies and objectives, driving consistent execution of brand standards and operational procedures. The Flagship Store Manager also collaborates cross-functionally with internal departments to support business goals, major activations, and seasonal initiatives. This position plays a critical role in representing the brand at its most visible retail location, setting the benchmark for operational excellence, employee engagement, and customer satisfaction across the store network.
Provide strategic leadership and inspire a team of 60+ employees, fostering engagement, motivation and high performance. Cultivate a dynamic, customer-centric culture that reflects the brand’s values and enhances the in-store experience. Drive sales growth and achieve ambitious targets while maintaining exceptional operational standards and KPIs. Oversee all store operations, including workforce planning, inventory management, visual merchandising, and overall store presentation. Lead recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce. Ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events. Collaborate cross-functionally with key departments to align store priorities with broader business objectives. At least 5+ years of proven track record in managing and developing large retail teams (60+ employees) within high-traffic, high-volume environments. Exceptional leadership, coaching and communication skills, with the ability to inspire and develop teams. Results-driven with a strong focus on achieving commercial objectives while maintaining operational excellence. Extensive experience in scheduling, performance management, reporting, recruitment and large-team coordination. Knowledge of Mandarin and/or European languages…