We are seeking a Account Manager for Creed in Harrods Knightsbridge. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. This is a full-time role 5 days, 37.5 hours per week.
✂ This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI’s for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager’s absence.
✂ This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager
✂ Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered. Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines. Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner. Communicate a clear brand experience and liaise with all support functions within the business Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail. Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager. Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness Working directly with the team to ensure sales targets are met Support the Business Manager in managing stock levels in line with sales forecasts and budgets Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business. Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions. Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business. Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. personal grooming, punctuality, poor attendance, weak sales performance.
✂Previous retail sales management experience ideally in a luxury environment Ability to demonstrate a creative flair and problem-solving skills. Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint.
✂Key Personal Qualities Able to demonstrate a pro-active attitude and flexible approach. Excellent time management, organisation, and prioritising skills. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s)….