ZKTeco Europe is looking for a Sales Coordinator to join our team in UK.
ZKTeco UK is a subsidiary of ZKTeco Europe , supporting the UK market with a Customer Experience Centre and a strong network of dedicated distributors. We operate with a small, dynamic team specialising in sales, marketing, technical support, and logistics , offering a collaborative and fast‑paced working environment.
The position is fully presential and requires daily attendance at our Birmingham office.
RESPONSIBILITIES: Outbound Sales Support & Customer Engagement• Making outbound calls to existing customers to maintain engagement and support repeat business.• Contacting new prospects to introduce company products and identify potential opportunities.• Following up on enquiries, quotations, and lapsed customers to support sales activity.• Supporting Sales Leaders by identifying and qualifying opportunities for further development.
Pipeline & Opportunity Support• Supporting Sales Leaders in building and maintaining a healthy sales pipeline.• Maintaining accurate records of customer interactions, leads, and opportunities within CRM systems.• Following up on open opportunities and quotations to maintain momentum.• Providing regular updates to Sales Leaders on customer activity and feedback.
Sales Administration & Order Processing (30% of total role)• Providing day-to-day administrative support for Sales, Operations and Finance (phone and email enquiries).• Processing quotations, orders, and customer requests accurately and in a timely manner.• Maintaining customer records and sales data within ERP systems (including SAP).• Coordinating with internal teams to ensure orders and customer requirements are delivered correctly and on time.• Ensuring adherence to internal processes, including returns (RMA) and order procedures.
Customer Service & Internal Support• Acting as a point of contact for customer enquiries and providing a high standard of service.• Providing product information, pricing, and availability in support of the sales process.• Maintaining strong working relationships with customers and internal stakeholders.
Sales Support & Coordination• Supporting preparation of quotations, proposals, and customer communications.• Assisting with sales and marketing campaigns, events and initiatives as required.
PROFESSIONAL EXPERIENCE, KNOWLEDGE AND SKILLS:• Previous experience in a sales or sales support role desirable.• Good computer literacy (email, MS Office, CRM/ERP systems – SAP desirable).• Strong communication skills, both verbal and written.• Confident and professional telephone manner.• Good organisational skills and attention to detail.• Willingness to learn and develop within a sales environment.• Ability to work independently, with initiative, and as part of a small hybrid team.
WHY JOIN ZKTECO UK: Be part of a global brand with a strong European presence. Work in a collaborative, agile team environment. Exposure to sales, marketing, and customer engagement. Opportunity for professional growth and development….