This is a fantastic opportunity for a commercially minded After Market Sales professional to join a growing service team in a role with a strong sales and revenue focus. You will take ownership of a defined customer base, driving service contract sales, renewals, and account growth, while delivering a high level of customer support. This position is ideal for someone who enjoys building relationships, identifying opportunities, and directly impacting business performance. Key Responsibilities
Sales & Account Growth Manage and grow a portfolio of customer accounts within a designated territory Identify and win back lost business while actively targeting competitor accounts Drive service contract sales, renewals, and upgrades to increase recurring revenue Proactively convert “break-fix” / ad-hoc customers into long-term contract clients Engage customers early in their lifecycle (including warranty phase) to secure future service agreements Build strong, consultative relationships to position yourself as a trusted advisor Identify upselling and cross-selling opportunities across the service offering Work towards and contribute to revenue, margin, and growth targets Maintain a clear understanding of your pipeline and actively follow up on all opportunities
Customer Support & Administration Act as the first point of contact for customer enquiries via phone and email Generate and manage service quotations, ensuring strong conversion rates Coordinate service activities with Field Service Engineers to ensure customer satisfaction Manage contract renewals end-to-end, ensuring high retention rates Set up new installations and maintain accurate service records Monitor shared inboxes and ensure all opportunities are captured and progressed Support internal reporting and contribute to team performance updates
Requirements Proven experience in a sales, account management, or service sales environment (aftersales experience highly desirable) Strong track record of meeting or exceeding commercial targets Confident communicator with the ability to influence and negotiate Proactive, target-driven mindset with a focus on results Highly organised with strong attention to detail Ability to manage multiple customer relationships and opportunities simultaneousl…