loc8me isn’t your average lettings agency. We’re a fast-growing, nationwide student lettings business on a mission to deliver industry-leading accommodation experiences for both our students and our landlords. The Role – Client Account Manager As a Client Account Manager, you’ll lead the client accounts team and help deliver exceptional service across loc8me portfolios nationwide. You’ll be responsible for overseeing the day-to-day operational performance of the client accounts team, ensuring processes are efficient, deadlines are met, and both landlords and tenants receive a professional, high-quality experience. Working closely with the Finance Director, you’ll lead, support, and develop a team while helping drive performance, accountability, and continuous improvement across the department. Developing the team to deliver and maintain great relationships with Landlords, Tenants, and Contractors● Assisting with escalated rent arrears and complaint handling ● Review and audit the accounts team’s performance ● Quality operations to ensure the team is working to the best of their abilities ● Provide initial and ongoing training to all team members ● Excellent communication skills to provide a high-quality service to internal and external stakeholders● Accounting and Financial administration experience preferred ● Flexible and adaptable in approach to work
Experience in a finance or client accounts environment is desirable, but mindset, drive, and attitude matter just as much.
We encourage innovation and fresh thinking ● This isn’t just a management role. It’s an opportunity to lead, influence, and grow within a business that’s going places.
Competitive salary package ● Birthday off (paid) ● Christmas Eve off (when it falls on a weekday) ● Additional paid holiday entitlement – up to 3 extra days after 1 year of service ● Enhanced maternity & paternity leave ● Pension scheme ● Employee Assistance Programme (EAP) ● Access to the loc8me Community Card (exclusive discounts) ● Referral bonus scheme ● Regular company social events
Hours of work: 9 am to 5:30 pm Monday to Friday ● Starting Salary: From £30,000 – £40,000 depending on experience …