Sales Operation Manager Location: Shoreditch (Hybrid – 3 days per week onsite) Duration: 12 months contract initially Budget: £80k – £98k per annum + paid holidays + pension or £400 – £513 per day Inside IR35
The dedicated Sales Operations owner for the Partnerships & Retail business, will manage forecasting, performance tracking, budget oversight, and operational cadence for the global retail rebate programme. Partnering closely with Sales, Finance, FP&A, Global Ops, Partner Ops and our external Vistex agency you will ensure the business runs on a consistent set of KPIs, with an accurate forecast, and a tight payment process . In this global individual contributor role, you will adapt your schedule across Americas, EMEA, and APAC time zones. You will operate with minimal supervision in a fast paced, evolving environment.
Forecasting & Planning Own the operational forecast for the retail rebate budget — building scenario-based models (low / mid / high) that incorporate price changes, product transitions, partner mix, macro factors and historical performance. Translate promotional plans into multi-quarter financial outlooks, with clearly documented assumptions and buffer zones, working alongside Sales and Finance. Performance Reporting & Analytics Run the bi-weekly and monthly performance review cadence — preparing standardised views, surfacing actuals vs. forecast and call-outs across KPIs (Sell-Through NIR, GNARR, Redemption ARR, Cost-of-Sale). Define and maintain a single source of truth performance dashboard, partnering with data science / partner ops to integrate multiple data sources (e.g., Databricks, SAP, partner sell-through and Vistex spend). Develop deeper partner-, product- and geo-level analytics to inform commercial and promotional decisions. Own the operational cadence between Sales, Finance, APC Ops and Vistex — ensuring PO/PR raising, accruals, rebate processing and partner payments happen on time, every quarter. Identify automation and tooling opportunities (reporting automation, RPA, AI-assisted analysis) to reduce manual effort and cycle time. Retail Sales, Finance / FP&A, Rev Ops, Global Sales Ops, Partner Ops, APC Ops and Vistex. Package performance, variance and spend stories into clear narratives for SVP+ leadership reviews — connecting numbers to commercial reality (ARR growth, incrementality, partner dynamics). Support quarterly executive reviews and QRF submissions with Sales and Finance leadership, ensuring a single, aligned outlook.
5+ years in a Sales Operations, Revenue Operations, Channel Operations or FP&A role — ideally with exposure to channel, retail, partner or contra-revenue businesses.~ Direct experience owning forecasting, budget management and performance reporting for a sizeable budget line or P&L.
Strong financial and commercial acumen, with the ability to build complex scenario models in Excel and translate output into clear business decisions. Comfort working with large, imperfect datasets across multiple systems (SAP, Databricks, partner files, finance systems). SQL or equivalent querying experience an advantage. Hands-on experience building and maintaining dashboards in Power BI, Tableau or equivalent. Communication & Stakeholder Management Outstanding written and verbal communication skills — able to distil detailed analysis into a crisp, one-page narrative for senior leadership. Demonstrated ability to influence and align across business units, finance partners and external agencies without direct authority. Self-starter attitude — comfortable defining your own operating model, building the playbook as you go, and working independently. Strong project / program management approach (plans, turning points, owners, dates) with a controls / audit-ready attitude on financial processes. Prior exposure to subscription / SaaS commercial models and indirect routes-to-market. Familiarity with client’s commercial model, products and internal systems….