Account Manager / Customer Success Executive £32-35k (Up to £40k OTE) This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Manage and develop strong relationships with assigned B2B customer accounts. Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience. Respond promptly and professionally to incoming phone calls, emails, and live chats. Provide support with order processing, returns, product enquiries, and technical assistance. Work towards achieving and exceeding sales and growth targets. Identify and develop new business opportunities within existing and prospective accounts. Support pricing strategies and margin improvement initiatives. Promote and cross-sell additional products and services where appropriate. Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth. Maintain accurate account records, forecasts, and customer activity updates. Previous experience within a B2B Account Management, Customer Success, or Client Relationship role. Strong relationship-building and stakeholder management skills. Ability to manage multiple priorities and customer accounts effectively. Commercial awareness with the ability to interpret sales data and performance metrics. Experience working with budgets, forecasts, and account plans. Knowledge of contract management and service level agreements (SLAs) is desirable. Be ambitious, motivated, and performance-driven. Quarterly team social events~ Summer celebrations with family inclusion~25 days annual leave plus bank holidays~ Employee Assistance Programme~ Health cash plan and private GP access~ Travel expense support~ Pension scheme~ Life insurance~ Performance-related bonus scheme~ Ongoing training and professional development~ Employee reward and recognition programme~ Birthday gifts and long-service awards…