For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
As Configuration Team Leader, you will lead the end-to-end operation of the Configuration Centre in Hemel Hempstead. You will be accountable for ensuring customer configuration device requests move seamlessly through the order lifecycle. You will work closely with the warehouse team accepting goods-in to the config area leading build and configuration services, before passing back to warehouse for dispatch, and delivery meeting customer, quality, security and SLA expectations.
The Configuration Centre is a critical link between hardware supply and customer delivery. This role ensures customers receive fully configured, ready-to-use technology on time and to the highest quality standards directly impacting customer satisfaction and operational performance.
What you’ll be doing
- Act as the key interface between warehouse, services, sales, and customers for all configuration activity
- Ensure customers receive fully configured, quality-assured devices on time
- Lead, manage, and develop a team of configuration engineers/technicians
- Allocate and prioritise workload in line with customer SLAs and business demand
- Drive productivity, efficiency, and adherence to standard operating procedures
- Oversee device build, staging, and configuration across a range of hardware
- Ensure all builds meet quality standards, customer specifications, and pass QA before dispatch
- Maintain configuration accuracy, documentation, and audit trails
- Manage stock integrity and coordinate dispatch readiness with warehouse teams
- Monitor delivery performance against SLAs, KPIs, and OLAs
- Identify and resolve operational bottlenecks and escalations
- Provide reporting on throughput, quality, and delivery performance
- Drive continuous improvement, standardisation, and automation across processes
- Ensure compliance with customer requirements, internal policies, and security standards
- Support audits and the rollout of new configuration services
What experience we think you’ll need …