Information Technology Support Engineer

Job Title: 1st/2nd Line Support Engineer

Industry: Information Technology

Contract Duration: 6 Months

Location: Glasgow 5 days onsite

Day Rate: £140 – £180 (dependant on experience) per day **Inside IR35**

The Role:

• Provide L1/L2 IT support to end users across the Glasgow office, handling incidents and service requests via ServiceNow
• Build, configure and deploy Microsoft Surface laptops ready for end user use
• Carry out regular floor walks to proactively identify and resolve issues before they escalate
• Act as the primary onsite point of contact for all day-to-day technical support needs
• Troubleshoot Microsoft 365 issues including Teams, Outlook, OneDrive and SharePoint
• Log, update and close tickets accurately within ServiceNow, maintaining clear documentation throughout
• Liaise directly with users at all levels to ensure a high standard of customer service

Skills Needed:

• Proven L1/L2 deskside or onsite IT support experience
• Strong working knowledge of Microsoft 365 – Teams, Outlook, OneDrive, SharePoint
• Hands-on experience building and deploying laptops, ideally Microsoft Surface devices
• Familiarity with ServiceNow or a comparable ITSM ticketing platform
• Strong communication and interpersonal skills, comfortable working with end users at all levels
• Ability to work independently and manage a varied workload in a busy office environment
• Based locally in Glasgow or within easy commuting distance of G2

Research indicates that men will apply to a role when they meet only 50–60% of the requirements, while women and other underrepresented groups often look for a 90–100% match. If this role excites you but you don’t tick every single box, please still apply. We’d love to hear from you.

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