Information Technology Support Engineer

2nd Line Support Analyst (Contract)

London | 4 Days Per Week | Inside IR35

We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.

Key Responsibilities

• Provide 2nd line technical support for users across hardware, software, and networking issues
• Troubleshoot and resolve incidents escalated from 1st line support
• Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
• Manage user accounts, permissions, and access via Active Directory and Azure AD
• Assist with laptop builds, device deployments, and onboarding/offboarding processes
• Maintain accurate documentation and update tickets within the ITSM system
• Work closely with infrastructure and third-party suppliers where required

Required Skills & Experience

• Proven experience in a 2nd Line Support / IT Support Analyst role
• Strong Microsoft 365 administration and troubleshooting experience
• Good knowledge of:
• Windows 10/11
• Active Directory / Azure AD
• Exchange Online
• Teams & SharePoint
• Intune / Endpoint Manager
• Basic networking concepts
• Experience using ticketing systems and working to SLAs
• Excellent communication and stakeholder management skills

Contract Details

• Location: London
• Working Pattern: 4 days per week
• Contract: Inside IR35
• Start: ASAP preferred

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