Head of Customer Experience & Contact Centre

GreenSquareAccord is seeking a Head of Customer Experience based in Birmingham. This permanent role involves leading the customer contact centre and ensuring effective complaint handling to enhance service quality. The ideal candidate will have significant experience in customer services within the housing sector and demonstrate strong leadership and decision-making skills.

The role also accommodates flexible working, and the successful candidate will travel to the Methuen Park office in Chippenham once a fortnight. A competitive benefits package is offered.

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