Senior Vice President, OPS Business Technology Liaison Manager

Senior Vice President, OPS Business Technology Liaison Manager – Manchester, UK

The role is part of the UK Transfer Agency Operations team and focuses on delivering operational change for new clients onboarding within an agile pod environment.

Responsibilities

• Work within an agile pod to deliver the operational change required to onboard new UK Transfer Agency clients.
• Own assigned onboarding workstreams across people, process, data and systems—coordinating delivery with Client Service, Technology, Product, Risk/Controls and external vendors, and escalating issues as needed.
• Design and implement workable operating solutions for each onboarding, including process maps, procedures, controls, MI/KPIs, testing support, and a clear handover into BAU operations.
• Operate effectively in a high‑volume environment with multiple onboardings in flight—managing priorities, dependencies, RAID and supporting cutover readiness to meet agreed client timelines.
• Support agile delivery by actively participating in ceremonies (planning, stand‑ups, reviews, retros), raising blockers early, and driving actions through to completion.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Technical experience and/or project/implementation experience preferred.

Benefits

BNY offers highly competitive compensation, benefits and wellbeing programs. Benefits include generous paid leave, paid volunteer time and additional resources to support personal and professional growth.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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