Senior Account Director

About the Role

As a Senior Account Director, you will own and lead strategic relationships for a portfolio of key brands and campaigns within a digital advertising agency. Translate business goals into integrated, data-informed campaigns; steward cross-functional teams; and ensure profitable, high-quality delivery. Serve as the executive client liaison, drive growth through ongoing value, and mentor more junior members of the team.

Responsibilities

• Act as the senior strategic and operational lead for a portfolio of accounts; manage expectations, set milestones, and conduct regular business reviews with executive clients.
• Drive revenue growth through renewals, upsell, and cross-sell opportunities; own the development of proposals, statements of work, and commercial models.
• Lead cross-functional teams (Creative, Strategy, Media, Data, Tech) to deliver integrated campaigns that meet client goals and timelines.
• Translate client goals into actionable roadmaps; provide strategic recommendations and measurable performance insights.
• Own project scoping, budgeting, forecasting, and profitability; monitor monthly/quarterly financial performance against targets; manage multi-account P&L where applicable.
• Ensure high-quality client communication, risk management, and issue resolution; manage escalations with confidence.
• Support new business efforts with compelling briefs, proposals, and contributions to pitches at senior levels.
• Maintain strong client relationships, ensuring satisfaction, retention, and long-term partnership growth.
• Monitor campaign performance analytics; derive insights and guide optimization and reporting.
• Ensure compliance with contracts, approvals, and agency policies; uphold quality standards across work.
• Hire, develop, and mentor account teams; foster a collaborative culture and support career growth.

About You

The essentials:

• 8+ years of account management experience in digital advertising, marketing, or related agencies; proven track record managing high-value, high-volume interdisciplinary work.
• Demonstrated ability to manage large-scale, multi-channel campaigns (e.g., digital, social, display, video, search) and deliver on client objectives.
• Strong leadership and relationship-building skills; proven ability to influence, negotiate, and present to senior stakeholders.
• Excellent organizational skills, budget literacy, and comfort with Excel/Google Sheets for forecasts, P&L, and reporting.
• Strategic thinker with a data-driven mindset; able to turn insights into actionable recommendations.
• Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and senior client meetings.

Not a must, but a plus

• Experience with complex technical projects (websites and native applications)
• Knowledge of performance marketing, media planning, and analytics platforms.
• Background in proposal writing, RFP responses, and new business development.
• Familiarity with project management tools (e.g., Asana, Monday, Jira) and CRM systems.

Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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