Head of On-Trade Operations & CX Excellence (Hybrid)

The HEINEKEN Company is seeking a Head of On Trade Operations to lead a large and multi-layered team in Edinburgh. In this role, you will oversee key operational platforms and drive performance across Customer Care and Planning.

With a competitive salary of £75k – £85K plus benefits and bonuses, you will ensure service excellence and operational resilience while integrating people and technology to build a high-performing organization.

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