Summary
Location: Birmingham, Leeds, London, Manchester, Reading
Job Type: Full Time
Posted Date: 21-May-2026
A natural next step for Senior Engineers who want to shape platforms, not just features. You’ll help run and evolve customer experience platforms supporting millions of customer interactions across Voice, Chat and Retail, where engineering decisions have real world impact at scale.
As a Senior Engineer or Technical Lead who enjoys solving hard problems, influencing architecture, and improving how platforms behave in production, this role is for you. You won’t be stepping away from engineering – you’ll be expanding your impact from owning services to owning platforms, from solving incidents to preventing them through better design, and from influencing your team to shaping direction across products, platforms and partners.
What You’ll Do Day To Day
- Act as the go-to technical authority for Voice, Chat and Retail platforms.
- Shape and review architecture and solution designs, influencing decisions at an early stage.
- Provide assurance that partner-led design, build, and release activities adhere to agreed design principles, standards, and patterns.
- Improve platform quality by tackling technical debt, resilience and scalability issues.
- Influence platform roadmaps and priorities using real production insight.
- Work directly with vendors and delivery partners to improve how platforms run in reality.
While you won’t be writing code day-today, you’ll stay close to the work through design reviews, deep technical problem solving and production ownership – applying your experience where it has the biggest system-level impact.
Qualifications / Skills
- Strong experience building and running systems on AWS.
- Hands-on knowledge of Amazon Connect or similar event-driven/contact centre platforms.
- Experience owning services or systems in production, including incidents and live operations.
- A habit of asking “how does this behave at scale?” and “what breaks at 3 am?”
- Confidence explaining technical trade-offs to engineers, product and senior stakeholders.
Benefits
We aim to celebrate our people and create a culture that empowers everyone to bring their best selves to work. Working at Virgin Media O2, you get a comprehensive reward package and a range of extra benefits designed to support you and your loved ones, ensuring you’re covered no matter what life throws your way.
Equal Opportunity Employer
Virgin Media O2 is an equal opportunities employer and actively works to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
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