Interim Service Delivery Manager

Service Delivery Manager

Location: Basingstoke, Hampshire, UK (Hybrid – Basingstoke or Dorking, 3 days a week minimum)

Employment Type: Full time, 12-month Fixed Term Contract (maternity cover)

What will you be doing?

We are looking for a Service Delivery Manager to act as a key liaison between IT functions and the business, ensuring the successful delivery of service across our organisation. You’ll be a strong and credible technical subject matter expert, providing technical input within your area of responsibility and supporting project delivery.

Key Responsibilities

• Maintain exceptional service support across internal IT teams and external third party suppliers.
• Ensure all service partners meet business needs and operate in line with published service expectations.
• Oversee service support and delivery processes to enable a seamless customer experience.
• Thrive in problem solving and demonstrate confidence working with ambiguity.
• Drive improvements through to full resolution with persistence and ownership.
• Manage and influence a wide range of stakeholders effectively.
• Monitor and manage service levels and supplier performance.
• Apply strong service reporting disciplines, including service management reporting and post incident reviews.
• Champion continuous improvement across all service support and delivery areas.

Note: Internally this role is titled Senior IT Service Manager

Compensation & Benefits

• Generous Bonus
• Private Medical Insurance
• DC pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers

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