Service Delivery Manager | Croydon Health Services NHS Trust

Service Delivery Manager

Band 6

We aim to develop a more comprehensive role that will ensure real-time validation, excellent understanding of data handling for reports, business cases and slides, and provision of data for daily performance across all units within the Obstetrics and Gynaecology service.

Responsibilities

• Analysing and presenting data for all RTT, USC and Antenatal cases.
• Planning and coordinating business meetings, preparing and distributing necessary data and documentation beforehand.
• Overseeing and supporting pay and non‑paid finance including raising invoices within the admin budget and coordinating financial matters with the Service Manager and General Manager.
• Managing the RADAR system and overseeing the risk register, complaints and incidents.
• Providing daily operational support to the Service Manager across allocated services, proactively managing staffing, performance and risks.
• Coordinating outpatient clinic capacity, theatre list capacity and clinical timetables, adjusting in response to demand fluctuations and escalations from the Outpatient Booking Office, Elective Admissions and service teams.
• Leading the preparation and publication of theatre and clinic schedules, ensuring accurate consultant leave, SPA and annualisation data is reflected.
• Monitoring service performance against RTT, cancer, diagnostics and internal KPIs, documenting risks and escalating to the Service Manager and General Manager.
• Supporting the Service Manager and General Manager with development of service recovery actions to mitigate risks and improve operational performance.
• Supporting management of patient waiting lists, demand and capacity modelling, and identification of breach risks.
• Producing regular operational reports, dashboards and action logs for divisional and Trust forums.

This advert closes on Thursday 28 May 2026.

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