Job Description
At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That’s why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we are rapidly expanding our presence in the UK and soon across Europe. We are building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Software Engineer III within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution‑oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in a team focused on the delivery of a leading‑edge technology stack underpinning our customer servicing capabilities. We are seeking two talented AI Engineers to join our new AI team dedicated to developing an advanced Agent Assist platform for contact centre agents. You will design, build, and deploy machine learning models and automation solutions, collaborating with backend, Salesforce, and AWS engineers.
Key Responsibilities
- Design and implement AI/ML models to automate agent workflows and display tasks.
- Collaborate with backend, Salesforce, and AWS engineers to integrate AI solutions.
- Optimize model performance and scalability in production environments.
- Participate in proof‑of‑concept (POC) initiatives, including internal Agent Assist AI tools.
- Monitor, evaluate, and improve AI‑driven features based on user feedback and metrics.
- Document solutions and contribute to team knowledge sharing.
- Research and prototype innovative agent assist features (30% innovation focus).
Required Skills
- Proficiency in Python is mandatory.
- Strong experience in ML frameworks (TensorFlow, PyTorch, Scikit‑learn).
- Hands‑on experience with cloud platforms, especially AWS.
- Familiarity with RESTful APIs and microservices architecture.
- Experience integrating AI solutions with enterprise platforms such as Salesforce and AWS.
- Excellent problem‑solving and communication skills.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Preferred Skills
- Experience with agent assist or contact centre technologies.
- Exposure to automation and workflow optimization.
Equal Opportunity Employer
We recognize that our people are our strength and that the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital, or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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