EMERGENCY CALL HANDLER – Evenings and Weekend Part-Time
Are you looking for a rewarding role that fits your daytime commitments? Are you a student who wants a job that can fit your uni hours and give you the chance of making a difference in someone else’s life? Your hello could change everything.
Imagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365.
As an Emergency Call Handler you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours and Shift Pattern
Option 1: 18 hours per week.
Option 2: 24 hours per week.
Shift pattern: Option 1 – a 6‑hour shift 3 days per week, between Monday and Sunday, scheduled between 16:00 and 23:00 on weekdays and between 06:00 and 23:00 on weekends. The rota will be provided 4 weeks in advance. Option 2 – a 6‑hour shift 4 days per week with the same scheduling rules.
Salary
Option 1: £11,990.16 per annum (£12.81 per hour).
Option 2: £15,986.88 per annum (£12.81 per hour).
Location and Training
Hybrid – Norwich (1 day working from home).
3 weeks of full‑time paid training, Monday to Friday 09:30 – 17:00 (35 hours per week) with a mix of in‑office and remote training. You must be able to commit to these hours.
Start Date
29th June 2026. Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Requirements
- Minimum of one year’s experience in a call centre environment dealing with customers and working remotely.
- Good general standard of education.
- Fast internet connection – 5 mpbs upload and 15 mpbs download.
- Genuine desire to help the community, empathy and ability to communicate sympathetically with distressed callers.
- Resilience and drive to meet personal targets while delivering excellent customer service.
Benefits
- Option 1: 112 hours holiday entitlement per annum.
- Option 2: 149 hours holiday entitlement per annum (including bank holidays worked if rotated).
- Discounts on groceries, shopping, holidays, insurance, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services and products.
- Pension scheme with up to 3% employer contribution.
- Cycle‑to‑work scheme.
- Smart tech scheme.
- Free on‑site parking.
The Role
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. Every call you answer makes a difference. Using a calm head and an empathetic manner you will be answering varying calls – from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team.
#J-18808-Ljbffr…