General Details
- Working Hours: 35 hours per week
- Contract Type: Permanent Full-Time
- Additional Payments: Casual Car User Allowance
- Closing Date: 11:59pm, 29 May 2026
- Interview Method: In Person (Face to Face)
Eligibility & Legal
Applicants must have existing right to work in the UK; visa sponsorship is not available for this position.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
References & DBS
2 references are required, where possible we require a 3‑year history.
DBS (Disclosure and Barring Service) clearance is required. The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Information will be handled confidentially.
Casual Car Documentation
The successful candidate will be a designated Casual Car User, which may require occasional car journeys. If you drive, you must hold a full valid driving licence and provide your own car for use at work, and submit all required documentation. An allowance is paid per mile of business use.
Working Style
Hybrid – employees split time between working remotely and on‑site.
Use of Artificial Intelligence (AI)
Artificial Intelligence may be used to support the application process, but all information submitted must be truthful and original. Plagiarism or AI‑generated content presented as your own may lead to application withdrawal.
Job Summary
The Quality Assurance Manager leads a team of Quality Improvement Officers to continuously improve the quality of adult social care providers across Manchester. The role engages with providers on a daily basis, manages provider meetings, promotes team achievements, and develops tools and relationships within the market. It is a high‑profile role that includes attending senior meetings and shadowing audit work for ongoing development.
Responsibilities
- Manage a team of Quality Improvement Officers, developing team processes and tools.
- Maintain partnership relations with commissioned providers across all adult social care sectors.
- Work with providers daily on escalation, audit work, safeguarding support, complaint handling, and report writing.
- Develop the market to meet ongoing challenges in adult social care.
- Represent the council in senior meetings and high‑profile presentations.
- Support and cover for other Quality Assurance Managers as required.
- Shadow audit and improvement officers for supervision and workforce development.
Qualifications
- Good communicator with strong listening and report‑writing skills.
- Experience managing a staff team working in the community.
- Robust understanding of adult social care delivery and regulatory activity.
- Ambassadorial quality in driving improvement across the sector.
- Strong analytical and KPI interpretation abilities.
Benefits
- Generous holiday allowance – up to 26 days annual leave plus bank holidays, increasing to 31 days after five years of service. Additional leave can be purchased.
- Enrolment in the council pension scheme with life cover of three‑times the salary as a lump sum.
- Enhanced parental and carers leave.
- Access to a range of perks and discounts (flavour, holidays, phone contracts, cycle‑to‑work, flu jabs, eye tests).
- Learning and development opportunities – workshops, training, apprenticeships, and qualifications through the onboarding process.
- Good Employment Charter membership with secure flexible work and fair pay.
- Up to 3 days volunteering leave.
Inclusive Workforce
Manchester City Council is dedicated to creating a workplace that reflects the diversity of our communities. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, disabled people, and young people. We are a Disability Confident Employer and provide a workplace adjustment hub, neuro‑diversity and mental health staff networks, and commitments to accessibility standards.
Support During the Process
Interview adjustments are available upon request. Accessible formats and text‑to‑speech tools are provided on our careers page.
Eligibility
- Members of the Armed Forces, veterans, current or former care leavers, or individuals with a disability or long‑term condition.
Other Relevant Information
We will provide adjustments, aids, adaptations or equipment to support the role. If a task is unachievable, we will consider redesigning parts of the role.
Privacy Notice
Information about data protection and privacy practices is available upon request.
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