About AlphaSense:
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Team:
The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision‑making.
By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long‑term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.
About the Role:
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day‑to‑day workflows.
What You’ll Do:
- Client Engagement: Engage end users through virtual and in‑person meetings, email, and warm calling to deliver value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock barriers to feature adoption.
- Onboarding & Ongoing Training: Guide new clients through onboarding, training and best‑practice adoption to ensure a strong foundation, virtually and in person.
- Retention & Growth: Partner with sales and account management teams to strengthen adoption to support renewals and articulate AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense.
- Voice of the Customer: Advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams; collect client value stories and statements to shape priorities and guide strategy.
Who You Are:
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- A proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
Equal‑Opportunity Employment
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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