Incident Manager

We’ll look to you to join our team and take responsibility for one of our key divisions. You’ll be working collaboratively with business and wider technology teams, and we provide a supportive, cooperative environment that values your professional development.

Join us as an Incident Manager

What you’ll do

We are seeking a highly skilled and experienced Incident Manager. The role requires strong communication, stakeholder engagement at all levels, and experience managing incidents across clients, regulators, third‑party vendors, and payment schemes. You will be part of a shared 24/7 on‑call rota.

• Facilitate incidents by supporting domain leaders, ensuring timely resolution and minimizing impact on services.
• Maintain accurate incident records and communicate status to clients and stakeholders.
• Lead the Post‑Incident Review process to identify root causes, implement solutions, and drive continuous improvement.
• Analyze incident data, ensuring accuracy and retention of relevant data.
• Collaborate with Engineering, Product, Operations, and other departments to deliver effective incident management support.
• Provide insights and input to improve incident management processes through automation.
• Handle high‑pressure, time‑critical situations calmly and constructively.

Skills you’ll need

• Proven experience in a similar role within a technology organization.
• Excellent communication and stakeholder management skills.
• Experience dealing with clients, regulators, third‑party vendors, and payment schemes.
• Strong analytical and problem‑solving skills; ability to handle high‑pressure situations and make critical decisions.
• Experience handling all types of incidents, including major incidents.
• Participation in a shared 24/7 on‑call rota.

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