Location: Hybrid/Reed House, Norwich
Salary: £33,239 – £38,514 per annum
Hours: 36 per week
Contract Type: Permanent (2 roles available)
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move‑in and beyond. We’re now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich.
As part of the team, you will play a key role in delivering a compliant, customer‑focused service to our homeowners and leaseholders. You will manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You will bring a proven track record of delivering high‑quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you will help deliver outcomes that make a real difference.
You will also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key Requirements:
- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS Office packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross‑functionally with internal teams and external partners
- Self‑motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least four days a week during the training period, then one to two days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion will not offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Sunday 7th June 2026 at midnight.
This vacancy may close without notice.
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