Housing Support Manager

Housing Support Manager

Salary: £32- £38 / YearJob type: Day to Day CoverLocation: North London

Are you an experienced housing support manager with a passion for delivering high-quality resident support services? We are looking for a proactive and people-focused Housing Support Manager to lead a frontline team delivering tenancy sustainment, resident support, and community-focused housing services across North London. This is a fantastic opportunity to join a forward-thinking organisation committed to improving resident outcomes and creating sustainable communities. You will play a key role in leading service delivery, supporting vulnerable residents, and driving performance across a busy housing management environment.

Key Duties & Responsibilities

• Lead and motivate a team delivering housing support and tenancy sustainment services.
• Oversee complex resident cases including safeguarding, vulnerability, and ASB.
• Support residents to maintain successful and sustainable tenancies.
• Work collaboratively with statutory and partner agencies to deliver effective interventions.
• Monitor service performance, KPIs, and compliance standards.
• Manage escalated complaints and tenancy-related issues.
• Ensure excellent customer service and resident engagement across the service.
• Drive continuous service improvement and promote best practice within the team.

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