ATM Monitoring Officer FTC

Description

• Utilise different banks monitoring systems to respond as quickly as possible to down ATMs
• Log calls with banks vendors for problematic ATMs and manage escalation until the problem is timely resolved
• Forward update status on ATMs to centres regularly
• Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome

Daily troubleshooting and guaranteeing ATMs availability

• Analyse poor performing ATMs and put action plan in place for improvement
• Identify faults in ATMs, by checking data obtained from reports and forward an alert to the Centre for them to be attended to
• Follow up that all faults have been allocated to a team and have been resolved
• Solving problems with the importation of data and non-existent transactions
• Identify and communicate faults in cash machines and send an alert for them to be solved
• Escalate to bank should vendor not adhere to SLA’s as per bank standard in efforts to minimise downtime

Solve problems identified by the client

• Manage the relationship with clients by communicating regularly to ensure that they are satisfied with the running of ATM machines
• Provide information and solutions for improving overall quality of service

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity
• Manage the integration of business units into a seamless end to end solution for customers
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SME’s when required
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio

Requirements

• 2 years’ experience in ATM Operations environment
• Custodian experience: Advantageous

Minimum Requirements: Education

• Grade 12

Work Level: Skilled

Job Type: Temp

Salary: Market Related

Duration: 9 – 12 Months

EE Position: No

Location: Houghton

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