Network Operations Engineer II

What This Job Entails

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles And Responsibilities

• Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
• Manage circuit move, add, change and disconnection orders (MACDs) life cycle
• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
• Facilitate physical layer installation of server and network cabling according to cabling matrices
• Physical server and circuit troubleshooting and fault analysis
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues
• Responsible for coordinating and tracking requests/orders and providing weekly reports
• Post documentation on each implementation
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
• Assist with other regional works during business hours for maintenance related works

Data Accuracy

• Inventory Database Improvement Strategy
  • Server Inventory database
  • Circuit Inventory database
  • Spares Inventory database
    • Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed
• Update Internal documents when requested
• Ad-Hoc Tasks
• Have ticketing system for tracking all requests (JIRA)
• Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
• Process Improvement Support

Vendor Support

• Initial POC for all Vendor Queries relating to interconnection, troubleshooting
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
• Update internal documentation for all Internet Provider contact and circuit details
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities
• Submit Vendor Remote Hands Requests to support physical works on site
• Perform regular audits for all server, circuits, spares inventory

Required Qualifications/Skills

• 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes
• Experience executing detailed MOPs, technical instructions, following documentation
• Knowledge of relevant technologies – fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
• Strong troubleshooting skills technical, logistical, process, and others
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers
• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting
• Basic command-line proficiency in Linux/Unix and any switch OS CLI
• Able to work independently with minimum supervision

Preferred Qualifications

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment
• Experience collaborating across multiple levels and functions
• Anticipate problems in planning and proactively limit project-impacting factors
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data
• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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