Content Production Manager

Responsibilities

• Lead the end-to-end production of cross-functional content for internal campaigns, programs, and initiatives.
• Manage the full content lifecycle, from ideation and briefing through to production, translation, and publication across digital internal communication channels, in close partnership with the Internal Engagement team.
• Deliver multi-language engagement strategies to Retail team members across the EMEIA region, ensuring alignment with global strategies and regional priorities.
• Drive quality control, ensuring all content is accurate, on-brand, editorially sound, and consistent across regions.
• Coordinate the creation and publication of editorial content, reference materials, and operational communications.
• Orchestrate the planning and delivery of multi-workstream content and programs to Retail, GRS, and WW partners.
• Manage timelines, workflows, and dependencies — balancing multiple concurrent workstreams and changing priorities effectively, under tight deadlines.
• Build and maintain program playbooks, processes, and documentation to scale impact across geographies.
• Identify and resolve production and translation challenges proactively, maintaining delivery momentum at all times.

Executional Excellence

• Own delivery from briefing through to execution, ensuring seamless handoff between strategy, creative, production, and publishing.
• Manage hands‑on content publishing via content management systems, with AEM (Adobe Experience Manager) experience preferred.
• Oversee partner agencies and vendors where required, ensuring deliverables meet standards of quality.
• Gather and analyse user insights to optimise content performance, provide feedback around platform functionality, and inform future campaigns and platform improvements.
• Capture insights and learnings post-delivery to drive continuous improvement in quality and efficiency.

Minimum Qualifications

• Proven experience in content production and program management, ideally within a global brand, creative agency, or fast‑paced marketing or internal communications environment.
• Strong editorial content lifecycle management skills — from ideation and briefing to publication — with a high standard of written quality.
• Hands‑on experience managing the production of content, creative assets, and toolkits across a variety of disciplines that are insight‑led, inspirational, compelling, and on‑brand.
• Experience with publishing via content management systems, with AEM (Adobe Experience Manager) experience preferred.
• Familiarity with content and program management tools.

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