Billing & Income Coordinator

Location: Lewes

Salary: £31,687 per annum

Hours: 37 per week

Responsibilities

What you’ll be doing:

• Full responsibility for billing all of Southdown’s income and support with cashflow management and aged debt collection.

Role Overview

• Have full responsibility for billing and invoicing cycles.
• Process rental and income collection.
• Direct debit administration and support with credit control.
• Correctly recognise and allocate all income received in SUN Systems.
• Communicate effectively with customers and internal stakeholders.
• Uphold and participate in the Southdown Way – uphold our values and create a psychologically informed environment.

Key Result Areas

• Update and maintain Southdown’s billing schedules and raise sales invoices promptly in line with those schedules.
• Accurately process rental income collection, including direct debits and card payments.
• Reconcile banking credits daily, ensuring income is applied accurately and promptly to customer accounts.
• Support the Treasury Specialist with the weekly population of cashflow forecast.
• Raise recharge invoicing, including mileage, room hire, and other non‑routine charges.
• Support with credit control and debt management by actively chasing outstanding debts in line with credit control procedures, issuing invoice copies and responding to customer queries regarding charges.
• Maintain clear and accurate debtor notes to support ongoing recovery action.
• Develop and maintain working knowledge of Southdown’s financial systems and use them effectively.
• Regularly post routine journals, including direct debits, appointee accounts and internal transfers, and support with month‑end processing.
• Identify process improvements and work with the Sales Ledger Specialist to increase accuracy, efficiency and control.

Qualifications and Experience

• AAT or qualified by experience.
• Prior experience in a sales ledger function with responsibility for billing and supporting credit control.
• Proficient in Excel and Microsoft Outlook.
• Demonstrated administrative skills.
• Ability to read and interpret contractual detail, and assess impact on invoicing.
• The ability to gain an understanding of how a complex organisation operates.

Perks and Benefits

• Health cost cash‑back scheme: access to a health insurance scheme covering dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.
• Interest‑free loans for larger costs such as tenancy deposits, season travel tickets or buying a car.
• Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.
• Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants and high‑street vendors.
• Free advice and counselling service: confidential emotional support and practical guidance from an independent telephone service.
• 25 days paid holiday plus bank holidays.

Training

Our award‑winning in‑house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex.

Equality, Diversity and Inclusion

We are a Disability Confident Employer and are fully committed to supporting Equality, Diversity, and Inclusion. We welcome applications from all candidates that meet our job specifications. If you feel there is a barrier that potentially prevents you from applying, please contact us so we can explore reasonable adjustments to support your application.

#J-18808-Ljbffr…