Customer Experience Advisor – Worksop & Retford Branch
Location: Worksop & Retford Branch, Twinned Site (United Kingdom)
Hours & Schedule: 35 hours per week, Monday to Saturday, 8am – 6pm.
Contract: 12‑month fixed term.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions for customers.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service face‑to‑face or via telephony (required).
- Effective communication skills with customers to understand their needs (required).
- A real desire to go above and beyond for customers.
- Effective team working skills with a flexible, can‑do approach.
- Openness to a broad range of activities, even outside standard expectations.
- Ability to grow, adapt and change to accommodate business needs and priorities.
Benefits
- Starting salary of £25,000 plus a £500 annual cash allowance.
- 25 days’ holiday (plus bank holidays), increasing to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
- Pension contribution: Santander puts 8% of salary into your pension, up to 12.5% if you contribute; some contributions can be taken in cash.
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation.
- Employee product discounts.
- Competitive rewards reflecting impact and value.
- Well‑being support across physical, mental, social, and financial pillars.
- Support across life stages – enhanced family leave, childcare options, tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities.
Equal Opportunities Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion, or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair, and welcoming for all candidates.
Right to Work
Every individual must have the right to work in the UK to commence employment with Santander, either by way of nationality, visa, or work permit. If you do not have the right to work, or your visa application is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer.
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