Mobile Onboarding Project Administrator (12 Month FTC)

Job Title: Mobile Onboarding Project Administrator

Location: Farnborough (Hybrid)

Salary: £26,228

Contract type: 12 Month Fixed Term Contract

About the Role

We are looking for a proactive and customer‑focused Mobile Onboarding Project Administrator to join our team on a 12‑month fixed term contract basis. The successful candidate will become a key member of the Mobile Onboarding team, working collaboratively across departments to deliver seamless customer implementations and exceptional service.

Responsibilities

• Control monthly reconciliations, invoicing and reporting for all implementations.
• Ensure smooth, accurate and timely implementation and that pre‑requisites (e.g., transfer lists, DD forms, communications, MNP) are completed before setup.
• Develop a proactive, personal approach to each customer contact during an implementation project.
• Solve service and administration issues, handle customer complaints during implementation.
• Establish and maintain relationships with internal and external customers; facilitate actions required for implementation and ongoing maintenance.
• Collaborate with peers across departments and promote a culture of exceeding customer expectations.

Requirements

Essential

• Open, share knowledge and give guidance to the team and the wider business.
• High attention to detail and ownership of internal and customer‑impacting issues.
• Collaborative with a solution‑focused approach.
• Ability to work as part of a wide and varied team.
• Strong stakeholder skills; develop close working relationships within sales teams.
• Service‑oriented attitude under all situations and excellent interpersonal and teamwork skills.
• Strong analytical and problem‑solving skills.
• Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty.
• Self‑directed, able to achieve or exceed results against documented goals.
• Understanding of the processes for customer escalations.

Desirable

• Previous experience in customer service or sales environment.
• Excellent administrative skills.

Benefits

• Company Pension Scheme and matching contributions.
• Company Perks portal.
• Private Medical insurance.
• Life assurance.
• 25 days holiday plus bank holidays and holiday trading.
• Birthday off.
• Health Club and Wellbeing Scheme.
• ARO Shares after 12 months employment.
• Employee Assistance Programme.
• Technical Training Academy and e‑learning.
• Hybrid working.

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