Tusker Licence Check Advisor – Watford

End Date: Thursday 14 May 2026

Salary Range: £31,379 – £33,030

Location: Watford

Flexible Working: Flexibility in when hours are worked

Job Title

Licence Check Advisor

Working Pattern

Hybrid: at least 3 days per week (60%) at our Watford office. During the training period, we ask new starters to be in the office 5 days a week until fully trained.

Responsibilities

• Work within the Vehicle Operations team and assist in providing customer service excellence surrounding licence checking related matters.

Qualifications

• Strong organisational and time management skills with a proven ability to plan, problem‑solve, and prioritise under time restrictions.
• Excellent communication skills, building relationships with internal and external stakeholders.
• Ability to think outside the box and provide solutions.
• Excellent understanding of Tusker’s car schemes and internal processes; leasing industry experience preferred.
• A warm, enthusiastic and outgoing personality with strong attention to detail and excellent customer‑service ethos.
• Strong IT skills – Word and Excel.

Experience

• Daily management of the Licence Check process and supplier.
• Handling inbound calls and making outbound calls to resolve licence check issues.
• Referral point for any insurance risk outside standard acceptance criteria, liaising with internal teams, broker and insurer where appropriate.
• Licence Check Supplier invoice processing and management of the Licence Check mailbox.
• Identify solutions to enhance existing services and continuously build relationships with suppliers to ensure processes work and develop when required.
• Handle internal and external queries professionally and resolve them in a timely manner.
• Compile reports as requested, meeting agreed deadlines and communicating all necessary information, queries and customer issues to the Insurance Operations Manager.
• Liaise with suppliers and colleagues where necessary to resolve client service issues.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days holiday with bank holidays on top
• Range of wellbeing initiatives and generous parental leave policies

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