Customer Experience Advisor – Chesterfield – Part Time
Location: Chesterfield – Derbyshire
Part Time – 23 hours per week. Monday, Thursday & Friday – flexible between 8 am and 6 pm.
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities.
If you’re someone who loves to talk, thrives in a fast‑paced environment, and takes pride in providing outstanding service, this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your day‑to‑day will include
- Act as the first point of contact for customers via telephone, providing friendly professional assistance.
- Deliver an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Make and convert bookings, promote aftersales products, and highlight the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Provide accurate information and advice in line with duty‑of‑care and compliance standards.
- Update and maintain customer records, ensuring all data is accurate and GDPR compliant.
What we’re looking for
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive – always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high‑energy environment.
What we offer
- Comprehensive package + bonus.
- Annual leave: 34 days including bank holidays, increasing to 36 days (after 5 years) and 38 days (after 10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development from foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts.
- Cycle‑to‑work and discounted gym schemes.
- Referral scheme up to £1,000.
- Flexible working.
Inclusivity & diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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