Server Platforms Operations Lead

Server Platforms Operations Lead

People‑management focused role responsible for coordinating and governing server platform operations across onshore and offshore teams, ensuring reliable service delivery.

Responsibilities

• Lead and support a permanent team of technical specialists, setting clear objectives and maintaining high delivery standards.
• Coordinate server platform operational and project activities, ensuring accurate tracking, governance and stakeholder alignment.
• Own operational reporting including BAU activities, OKRs and service performance.
• Manage third‑party suppliers day to day, holding partners to agreed SLAs and leading escalations to minimise service impact.
• Oversee the progression and resolution of incidents, requests and problems through ServiceNow and delivery tracking through Jira.
• Proactively identify operational risks, blockers and delays, communicating early and driving effective mitigation.
• Partner closely with project managers and internal stakeholders to align priorities, assess impacts and support delivery planning.

Qualifications

• Experience in a comparable IT service management, operational or leadership role within a technology environment.
• Practical knowledge of ITIL frameworks and wider IT Service Management practices.
• Proven experience managing third‑party suppliers and enforcing Service Level Agreements.
• Strong communication skills, with the ability to build trust and work effectively across technical and non‑technical teams.
• A structured, proactive and detail‑focused approach, with a clear commitment to delivering high‑quality service outcomes.

Diversity & Inclusion

We are committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Benefits

• Private Health Care – up to family level cover with AXA.
• Kingfisher Pension Scheme – immediate eligibility through auto‑enrolment.
• 25 Days Holiday – plus bank holidays.
• Staff Discount – 20% at B&Q and Screwfix.
• Kingfisher Share Incentive Plan – share ownership.
• Life Assurance – x4 salary or x1 salary.
• Competitive Bonus Scheme.
• Kingfisher Share Save – option to buy shares at specified intervals.

How We Work

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – on average, around 60% of your time will involve in‑person collaboration.

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