Service Administrator

Service Administrator – Totton MAN Truck Centre

Job Benefits

• 25 days annual leave + Bank Holidays.
• Company pension scheme
• Employee referral programme
• Manufacturer training
• Harwoods Academy
• On site parking
• Annual bonus potential of £4,800 (increases after 1 year of continuous employment)

Hours

Monday to Friday 8:30am-5:00pm

Job Purpose

The role of the Aftersales Administrator is to be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.

Department / Business / Location

Service

Reports To

Service Manager

Key Responsibilities

• Support Aftersales department in all aspects of invoicing.
• Submit claims accurately to MAN UK.
• Carry out self‑audits on all completed job packs to ensure manufacturer compliance.
• Analyse, process workshop job cards and invoicing.
• Communicate with customers and obtain final order numbers.
• Input costs on customer’s own portals.
• Carry out basic office duties and housekeeping.
• Assist front of house as and when required.
• Raise job packs in accordance with job requirement and audit standards.
• Customer service, face to face and handling phone enquiries.

Essential Skills & Requirements

• Smart appearance.
• Competency in numeracy, literacy and IT.
• Energy and enthusiasm.
• Attention to detail.

Experience

• Administrator experience (essential).
• Automotive administrator experience (desirable).

Benefits

• Company Pension
• Employee Referral Scheme

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