Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Your role
Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices, and recommending improvements are essential aspects of your responsibilities.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Working hours are 37 hours per week. This is a full‑time position, but part‑time, flexible and job‑sharing working patterns can be considered, provided they meet the demands of the role and business needs.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. You must have held a Skilled Worker visa continuously since before 22 July 2025 to be considered for sponsorship.
Benefits
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. A scheme allows qualifying staff to buy or sell up to three days leave each year. You receive an additional paid day for public holidays and one privilege day. Leave for part‑time and job‑share posts is calculated on a pro‑rata basis.
The Civil Service offers a choice of pension schemes, giving you flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers a range of training and development opportunities.
The opportunity to join employee‑run networks is available. These networks provide advice and support and give a voice to employees from minority groups, those with disabilities, caring responsibilities, women, and LGBTQ+ employees.
A range of ‘Family Friendly’ policies is available, such as working reduced hours or job sharing. Paid paternity, adoption and maternity leave are provided. Free annual sight tests for employees who use computer screens are also available.
Equality and diversity
As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
Civil Service Nationality Rules
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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