Customer Insight & Complaints Officer – Hybrid (ASC)

New Start in Sandwell is looking for a dedicated Customer Insight & Complaints Officer in Adult Social Care. This full-time position involves leading investigations into complaints, conducting interviews, and ensuring compliance with regulations.

The ideal candidate will have a minimum of 2 GCSEs including English at A*-C and excellent communication skills, along with attention to detail. The role is hybrid, requiring a minimum of 3 office days weekly.

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