Customer Excellence & Supply Chain Specialist (f/m/d)

Responsibilities

• Sustain & improve On Time delivery and service level metrics for key customers in scope
• generate and maintain performance key metrics
• monitor on a regular base (weekly) evolution of late & future late order lines, initiate any preventive and corrective action with any stakeholder upstream (TESOG Planning, Distribution Center / GLOG organization, Manufacturing Planning, Demand Management, etc), in good collaboration with Customer Service teams involved.
• Ensure/execute the monthly/quartely OTD performance reconciliation and collaboration activities with customers (roughly 20% of total time)
• Participate, in collaborationwith stakeholders, to the continuous improvement of following key processes :
• Order-to-cash processes
• Product & Production Planning
• Logistics Processes (Distribution Centers and Transportation)
• Demand Management and S&OP
• participate to forecast collection & monitoring process
• participate, as required, to the Sales & Operation Planning processes maintain system settings for consignment & buffer stocks, forecast monitoring if applicable.
• Advanced Logistics Solutions
• Implement ad-hoc logistics agreements
• Actively contribute to forecast management process
• Initiate buffer/safety stocks requirements to Product/Demand Management and monitor agreed levels
• Implement & monitors consignment stocks / VMI solutions
• Participate to implementing customer portal solutions and associated business processes
• Actively participate to increasing dematerialization of all business processes with customers (orders, acknowledgements, shipping notices, invoices)
• Define & implement new business flows (physical, electronic, documents/paperwork) as per customers requirements (eg new ship to location)
• Manage critical delivery shortages. Coordinate resolution of any critical supply chain situation by implementing ad-hoc “Swat teams”.
• Participate to and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management)
• Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (eg. products migration/manufacturing relocation, ERP change)
• Coordinate proper change & adjustement of any relevant system settings (VMI, DCs, xref, etc) in any change situation : eg. products migration/manufacturing relocation, DCs and carriers changes, ERP change, etc…

Qualifications

Any relevant higher grade education in Business Administration, Supply Chain, Operations

Very significant & successful experience in various areas of the “extended” Supply Chain areas : Supply Chain, Planning, Customer Service, IT, Projects

• Very customer focused
• Very good communication skills, interpersonal & team savvy : able to communicate with a large variety of people (internal/external, profile, hierarchy level) ; able to manage sometimes sensitive transversal interactions across teams & organizations.
• Strong abilities to convince others and negociate
• Strong abitlities to be inclusive and manage diversity
• Analytical & concise
• Processes & Problem solving oriented
• Results driven
• Persevering and resilientSelf-directed, autonomous
• Flexible
• Experience & abilities in project management
• Resistance to stress
• Good knowledge of Excel, especially Pivot Tables and VLOOKUP
• Good knowledge of SAP, at least SD or PP module
• Knowledge & some experience of project management tools
• Proficiency in English, French is a plus

Benefits

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

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