Cinema Supervisor

About us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

The Role:

If you have a passion for film, excellent customer service skills, and experience leading a team, this is the perfect opportunity for you.

As Cinema Supervisor, you will play a key role in ensuring our guests have an unforgettable experience. You’ll be responsible for overseeing the day-to-day operations, leading a team of cinema staff, and maintaining our high standards of service.

Key Responsibilities:

• Supervise the daily operations of the cinema, ensuring an excellent guest experience at all times.
• Lead and motivate the cinema team, providing training and support where needed.
• Manage box office, concessions, and auditorium operations efficiently and effectively.
• Ensure cleanliness, safety, and presentation standards are consistently met throughout the venue.
• Handle customer inquiries, complaints, and feedback in a professional and positive manner.
• Assist in scheduling, stock management, and cash handling.
• Work closely with the management team to ensure smooth running of events and screenings.

The Person:

The ideal candidate should have:

• Previous experience in a supervisory role, ideally within a cinema, hospitality, or customer service environment.
• Strong leadership skills with the ability to motivate and develop a team.
• A passion for delivering exceptional customer service and creating memorable experiences.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive salary and benefits package.
• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• Career development opportunities within Scotland’s leading hospitality group.
• Employee discounts across all Scotsman Group venues.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working hours.
• Supportive and dynamic work environment.
• Head Office Development Days.
• Refer a Friend Scheme.

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