Adult Social Care Insight & Complaints Lead

The Sandwell Metropolitan Borough Council is seeking a Customer Insight & Complaints Officer for Adult Social Care. This role involves customer liaison, leading complex investigations, and preparing documentation for complaints and inquiries.

Applicants should possess a minimum of 2 GCSEs including English and demonstrate strong communication, attention to detail, and time-management skills. This is a hybrid role, requiring at least 3 days in the office.

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