Logistics Coordinator

• Position: Logistics Coordinator
• Salary: up to £25,000
• Location: Horsham
• Hours: Monday – Friday
• Benefits: On-site parking

We are currently seeking a Logistics Coordinator to join a busy and growing team. This role sits at the heart of the business, acting as the key link between customers, internal teams, and logistics partners to ensure a smooth and efficient service from order to delivery.

Responsibilities

• Act as the main point of contact for customers regarding orders, deliveries, and queries
• Process and manage customer orders accurately through internal systems
• Liaise with logistics providers, warehouses, and internal departments to coordinate deliveries
• Track shipments and proactively resolve any delays or issues
• Handle customer enquiries, complaints, and returns in a professional and timely manner
• Maintain accurate records and update customers with order status information
• Support continuous improvement of customer service and logistics processes

Skills & experience required

• Previous experience in customer service, logistics, or supply chain coordination
• Strong communication skills and a confident phone manner
• Highly organised with excellent attention to detail
• Ability to prioritise tasks and work effectively in a fast-paced environment
• Problem-solving mindset with a customer-focused approach
• Comfortable using CRM, ERP, or order management systems
• Proficient in Microsoft Office (Excel, Outlook, Word)

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