Customer Care Co-Ordinator

Customer Care Co‑ordinator

Location: WythenshaweSalary: £25,500 – £26,500Hours: Monday – Friday, 40 hours per weekStart Date: Immediate/subject to notice

About the Role

My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast‑paced, team‑focused environment. You will play a key role in supporting the Operations Manager and ensuring smooth day‑to‑day running of facilities services.

Key Responsibilities

• Provide efficient administrative and compliance support across the FM contract.
• Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
• Liaise with clients and contractors via phone and Helpdesk systems.
• Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
• Produce and maintain reports, documentation, and records to audit‑ready standards.
• Work closely with the management team to support ongoing contract delivery.

Requirements

• Previous experience in Facilities Management administration or a similar role (desirable).
• Strong organisational skills and attention to detail.
• Reliable, self‑motivated, and able to manage a busy workload.
• Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).

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