Shift Manager – 39 George St [Richmond] London

JOE & THE JUICE is a people‑centric food and beverage company that values a vibrant, inclusive culture and high‑quality service. Our focus is to deliver memorable guest experiences through a collaborative team environment.

JOB SUMMARY

Position title: Shift ManagerReports to: Store ManagerAs a Shift Manager, you will supervise the daily operations of your assigned shift, ensuring operational excellence, high guest satisfaction, and financial performance through effective delegation, training, and continuous improvement.

KEY RESPONSIBILITIES

• DCWF: Execute the Daily Concept Workflow to the highest standards, identify operational gaps based on store traffic, delegate tasks, and provide corrective feedback.
• Cleanliness & Standards: Oversee, delegate, and verify adherence to food and bar safety standards and task‑monitoring checklists; document and report any malfunctions or issues.
• Juicer Training: Carry out planned training following the global mantra: “Knowledge – Training – Practice – Validation” to develop skilled, engaged team members.
• Guest Experience: Lead by example, encourage excellence, and respond professionally to in‑store feedback to ensure exceptional guest experience.
• Financial Accountability: Monitor and optimize sales performance during shifts, communicate commercial targets, and oversee delivery reporting.

KEY PERFORMANCE INDICATORS

• Operational Requirements: Task‑monitoring checklist completion rate.
• Store Performance: Daily commercial targets, waste registration, employee meal type‑ins, and delivery reporting.

EMPLOYMENT & EEO INFORMATION

By joining Joe & The Juice, you contribute to a healthier world and are welcomed regardless of background. We actively encourage diversity and inclusion throughout our community.

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